Responsibilities:

This position is responsible for producing high quality maps to meet defined standards, utilizing Esri software; perform high-level analysis to support various mapping projects, including editing, geocoding, data conversion, and error reconciliation; participate in designing and improving the GIS (Geographical Information Systems) database, coordinating updates and changes while ensuring accuracy, completeness, and maintaining awareness of current advances in technology as it relates to GIS; Perform a variety of professional-level duties to support information technology systems and programs; serve as a liaison between system users and information technology staff in the areas of development, implementation, administration, and maintenance of information systems, and software applications. Respond to requests from users regarding system operations; provide solutions to operations challenges. Develop and maintain written technical documentation, internal operating procedures, and user manuals with detailed instructions; conduct training programs on software applications and operational processes revolving around technology solutions. Install, support, and troubleshoot application software and computer hardware; provide technical assistance to system users according to systems policies, procedures, methods, and techniques; analyze and rectify application software problems; evaluate new software/hardware and recommend changes as needed. Participate in the evaluation and testing of system upgrades. Assist in the deployment process of new applications.