Responsibilities:

Install and configure personal computers and peripherals to work with networks and applications. Provides end-user technical support and training in-person, by phone, and by email. Maintains security over programs and data files. Maintains shared on-call status via phone on a rotating schedule. Works with various user departments to gather and provide information, explanations, or technology advice concerning projects. Assists in maintaining personal computer software and hardware inventories. Occasional travel to remote locations is required. Creates and maintains user and system documentation. Makes recommendations and assists with implementing ways to improve productivity and efficiency of business processes. Reviews literature and other resources to keep informed of new software/hardware products and technological advances.