Boone County, MO Government

Boone County, MO Americans with Disabilities Act (ADA) Grievance Procedure

Purpose

This Grievance Procedure is established to meet the requirements of the Americans With Disabilities Act. It may be used by anyone who wishes to file a complaint alleging discrimination by Boone County Government on the basis of disability in employment practices and policies or the provision of services, activities, programs, or benefits.

Prior to filing a complaint, individuals should first contact the elected official or department head responsible for the services or programs offered by the department. If a satisfactory resolution cannot be reached, then individuals should follow the procedures established below.

Procedure

A complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainants and location, date, and description of the problem. Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint will be made available for persons with disabilities upon request.

The complaint should be submitted by the grievant and/or his/her designee as soon as possible but no later than 60 calendar days after the alleged violation to:

  • Boone County Risk Management Specialist
  • Boone County ADA Coordinator
  • 613 E. Ash, Rm 102
  • Columbia, MO 65201
  • (573) 886-4395

Within fifteen (15) calendar days after receipt of the complaint, the ADA Coordinator will meet with the complainant to discuss the complaint and possible resolutions. Within fifteen (15) calendar days after the meeting, the ADA Coordinator will respond in writing, and, where appropriate, in a format accessible to the complainant, such as large print, Braille or audio tape. The response will explain the position of Boone County and offer options for substantive resolution of the complaint.

If the response by the ADA Coordinator does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the decision of the ADA Coordinator within fifteen (15) calendar days after receipt of the response to the Presiding Commissioner or his or her designee.

Within fifteen (15) calendar days after receipt of the appeal, the Presiding Commissioner or his or her designee will meet with the complainant to discuss the complaint and possible resolutions. Within fifteen (15) calendar days after the meeting the Presiding Commissioner or his or her designee will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.

All written complaints received by the ADA Coordinator and appeals to the Presiding Commissioner or his or her designee and responses from the ADA Coordinator and Presiding Commissioner or his or her designee will be kept by Boone County for at least three years.