Responsibilities:

Works under supervision to install and configure personal computers and peripherals to work with networks and all applications that are supported by the Information Technologies Department. Provides helpdesk support and training for all 911 and Office of Emergency Management end users via telephone, email and in-person. Provides written status / progress reports to the supervisor on a bi-weekly basis or as requested. Maintains security over programs and data files to which access is given. Maintains on-call status via supplied cell phone. Works with various user departments to gather and/or provide information, explanations or advice with regard to particular programs or projects. Maintains confidentiality of information where applicable. Maintains all personal computer software and hardware inventories. Occasional travel to remote locations required. Writes user and system documentation. Makes recommendations and assists with implementing ways to improve productivity and efficiency of applications. Reviews literature and other resources in order to keep informed of new software/hardware products and advances in technology. Performs related duties as needed or assigned.