Responsibilities:

This position is responsible for maintaining applications and direct support to end-users that are pivotal for Sheriff's Department operations; monitor, document, and analyze system performance; make recommendations and assist with implementing ways to improve productivity of process and procedures; serve as project manager during new application implementation and of emerging technical equipment as it applies to the Sheriff's Department operation; manage complex special projects or programs to include research, community contact, data analysis, and final recommendations and presentations; perform a variety of professional-level duties to support information technology systems and applications in assigned area; serve as liaison between system users and information systems staff in the development, implementation, administration, and maintenance of information systems, computer programs, and software applications. Respond to requests from users regarding system operations; provide solutions to operations problems; refer users to appropriate staff members. Develop written technical documentation, internal operating procedures, and user manuals along with instructions; maintain training materials, and conduct training programs on software applications; Install and maintain application software and computer hardware; provide technical assistance to system users in accordance with applicable information systems policies, procedures, methods and techniques; evaluate new software/hardware and recommend changes as needed; prepare and update end-user manuals and system documentation. Participate in the evaluation and testing of system upgrades; install or upgrade software applications as directed; troubleshoot hardware and software related problems; coordinate and document testing for new or revised software applications; assist in deployment and procurement of new applications in assigned areas.